Quality Requires System Thinking

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Change is the law of life. And those who look only to the past or present are certain to miss the future.
–John F. Kennedy

Change sets before us on all boundaries. Communication, computing and consumption are advancing ...

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Success With Quality Management Systems (QMS)

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Talking about goodness is easy; achieving it is difficult.                                              ...

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Cracking the Quality Code – Part 2

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Yesterday, in Part 1 I talked about my definition of quality. Repeat after me: “Quality is meeting agreed-upon requirements and standards for every part of every job.” Today, I discuss those standards a ...

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Cracking the Quality Code – Part 1

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While Mike is off fighting other battles for the next couple of months, John Tooley has stepped in to talk about quality from his unique, practical, and effective perspective.

Over the course of my 30-plus ...

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