Last Week’s Lesson: 5 Things Contractors Want to Know

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Thanks to Build It Green and PG&E, I had the pleasure last week of delivering a couple of two-day business training sessions for HVAC and home performance contractors. We covered a lot of ground looking ...

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Turn Unhappy Customers Into Big Fans

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I often tell the story about my GE phone. It died literally one day after the warranty expired. I called their customer service and explained the situation. They said “Sorry, it’s out of warranty. We have ...

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Turn Unhappy Customers Into Fans

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I often tell the story about my GE phone. It died literally one day after the warranty expired. I called their customer service and explained the situation. They said “Sorry, it’s out of warranty. We have to ...

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3 Common Mistakes Contractors Should Avoid

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Home Performance is a tough business. It can also be very rewarding—on many levels—when done right. Done right. There is a tendency in our industry to focus on the technical side. This is understandable, especially since we’re ...

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