Talk to the good contractors, and they’ll generally tell you that it’s OK to set the bar high. Use high standards (but don’t keep changing them!). And then enforce. Yes, good contractors prefer that you enforce the rules, to the point of kicking out contractors who won’t. Now would be a good time time go out and rent the old Clint Eastwood movie, Hang ‘Em High.
Bad actors–and I’m talking about contractors here, not Clint Eastwood–wreck things in at least a couple of ways. First, they drag down the reputation of the program brand. And second, they can take up a huge amount of resources.
Yeah, it’s challenging, Mr. Program & Ms. Program, but not impossible. Set the standards. Apply them. Keep records. Can’t “kick them out”? OK, then put in place administrative hurdles for those who won’t comply. But do it.
Enforce quality. It’s less expensive.