Are you giving your customers options?

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I’m surprised by the number of contractors who only offer one recommendation. (Or no recommendations, just a report on conditions found!)

I think that’s a mistake. If you’ve done a good job listening to the customer, you’ll have ...

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Objection Handling Exercise

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You know my mantra “practice, practice, practice”.  Building off the objection handling principles, and the illustrating scenario (which reflects that role-playing you should be doing), I wanted to provide a ...

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“Objection Handling” Overview

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With two back-to-back trips to the Grand Canyon over the past few weeks, it’s taken a while to continue with the objection handling thread. (BTW, to learn what canyoneering has to do with running a home performance business, see an ...

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Handling Objections: A One-Scene Role-Play

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In a contractor sales training a couple weeks ago, the section that got the participants the most engaged was on “Handling Objections”. I want to dissect that more, but for today, I’m going to limit this to offering ...

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4 (More) Traps to Avoid in Selling Home Performance

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You want the sale. We all want the sale! Maybe you’re very hungry to post some numbers or push to hit the plan. That’s OK. But don’t let that get in the way of ...

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