Cracking the Quality Code – Part 1

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While Mike is off fighting other battles for the next couple of months, John Tooley has stepped in to talk about quality from his unique, practical, and effective perspective.

Over the course of my 30-plus years in ...

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3 Common Home Performance Contracting Mistakes

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Home Performance is a tough business. It can also be very rewarding—on many levels—when done right. Done right. There is a tendency in our industry to focus on the technical side. This is understandable, especially since we’re ...

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Turn Unhappy Customers Into Big Fans

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I often tell the story about my GE phone. It died literally one day after the warranty expired. I called their customer service and explained the situation. They said “Sorry, it’s out of warranty. We have ...

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Turn Unhappy Customers Into Fans

Posted by:

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I often tell the story about my GE phone. It died literally one day after the warranty expired. I called their customer service and explained the situation. They said “Sorry, it’s out of warranty. We have to ...

Continue Reading →
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