Quality Requires System Thinking

Posted by:

Share Button

Change is the law of life. And those who look only to the past or present are certain to miss the future.
–John F. Kennedy

Change sets before us on all boundaries. Communication, computing and consumption are advancing ...

Continue Reading →
0

Success With Quality Management Systems (QMS)

Posted by:

Share Button

Talking about goodness is easy; achieving it is difficult.                                              ...

Continue Reading →
0

Solar tariffs: Stupid policy, but it won’t kill the industry

Posted by:

Share Button

The death of solar has been exaggerated.

The Trump administration just levied a 30% tariff in imported solar panels from several countries (but not on India at this point). This is a ...

Continue Reading →
2

Cracking the Quality Code – Part 2

Posted by:

Share Button

Yesterday, in Part 1 I talked about my definition of quality. Repeat after me: “Quality is meeting agreed-upon requirements and standards for every part of every job.” Today, I discuss those standards a ...

Continue Reading →
0

Cracking the Quality Code – Part 1

Posted by:

Share Button

While Mike is off fighting other battles for the next couple of months, John Tooley has stepped in to talk about quality from his unique, practical, and effective perspective.

Over the course of my 30-plus ...

Continue Reading →
0

Moments of Truth

Posted by:

Share Button

helping hand up a rockEverything you do is either going to help your marketing or hurt it. Likewise, everything you do ...

Continue Reading →
0

Building Quality with Intention

Posted by:

Share Button

Quality - Foster QuoteQuality doesn’t come from an inspection after the work is done. Instead, it is built in, from ...

Continue Reading →
0

Customer Service Matters

Posted by:

Share Button

No Booties - mud copyYes, you can air seal around a flue pipe with world-class quality. But that alone isn’t ...

Continue Reading →
0

Even in the Efficiency World, Quality is NOT Unidimensional

Posted by:

Share Button

Quality = Energy Savings. Or, more refined, Quality = Energy Savings v. Savings Prediction. So proclaim the efficiency elite.

Now you won’t find me arguing against either energy savings, or savings delivered v. ...

Continue Reading →
0

Hang ’em High

Posted by:

Share Button

hang-em-highTalk to the good contractors, and they’ll generally tell you that it’s OK to set the bar high. Use high standards ...

Continue Reading →
0