Cracking the Quality Code – Part 2

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Yesterday, in Part 1 I talked about my definition of quality. Repeat after me: “Quality is meeting agreed-upon requirements and standards for every part of every job.” Today, I discuss those standards a bit more.

Setting ...

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Quality, Standards, and…Sales Management

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Roadmap - Northwestern VermontI’ve had the privilege of working quite a bit with John Tooley over the past couple ...

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The Clean Power Plan and Home Performance at Glance

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There’s been a lot of hubbub about the proposed rule put ...

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Hang ’em High

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hang-em-highTalk to the good contractors, and they’ll generally tell you that it’s OK to set the bar high. Use high standards (but

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Program Friction is a Real Drag

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Flow 1-How Our Business WorksA contractor’s job doing quality work for homeowners is difficult and complicated in its own right. ...

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