6 Reasons To Add “Home Performance” to your HVAC business

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Next week, ACCA is holding its Building Performance Forum in Austin. If you’re in the heating and cooling business, you ought to attend. The future of HVAC includes home performance, and that is a good thing!

If it’s too late to make it to the event, you can review my quick business case for why HVAC contractors should incorporate broader home performance approaches in their business. More than 2,500 people have seen this online (and many more have seen or heard it presented live).

I find the slide show more fun, but for those of you who prefer the text version, here are some reasons why home performance makes sense for an HVAC business (and vice-versa for you folks who haven’t added HVAC to your mix yet!)

1.   A comprehensive approach allows you to deliver solutions that are better for your customers and their families.

A well designed and installed HVAC system can do a great job delivering comfort in homes. But it’s a lot easier to deliver comfort to a to a home if you have control of the home—how it retains (or rejects!) heat, air, and moisture. To provide that control, you need to consider the enclosure, not just a box—even an awesome piece of HVAC equipment—and a distribution systems.

2. Adding home performance to a residential HVAC service business is a great way to increase profits! 

What if you could increase revenue, increase margins, and get more out of every marketing, sales, and administrative dollar you spend? Increased profits, that’s what. Home performance can help you add thousands of dollars to your average installation ticket, with incremental work that’s is at higher margins.

3. Keep your people happy and busy all year long.

Adding home performance helps reduce HVAC seasonality, which not only increases profitability, but it keeps your most important resource, your employees, working all year long. They stay happy, and they stay with you.

4.  It helps you stand out from Bubba and the box swappers.

By bringing more tools to the problem, you’re able to deliver the appropriate solution to your customers (see #1, above). And you can tell the truth about what their home needs and not worry about missing an opportunity. Homeowners are wow-ed by the expertise you bring, and the guarantees you can provide.

5. Without home performance, you’ll lose business.

If you’re not adding home performance to your HVAC business, it’s likely that competitors, whether your traditional HVAC competition or new Home Performance upstarts, are taking business from you right now.

And if they’re not doing it today, they will be doing it soon. Leading HVAC companies are already figuring this out and gobbling market share. Would you like a piece of the pie—or do you want to starve?

6.  An HVAC service company is ideally positioned to take on home performance.

Quality HVAC companies have technical expertise, huge customer bases that can be offered an expanded array of services, and the ideal marketing force in its service technicians. You don’t need an HVAC foundation to tackle home performance. However, starting from an HVAC base gives you advantages that those coming from the other trades don’t have. If you’re willing to embrace this.

Now, there are lots of ways to crack this nut. You can partner with auditors and other trades. The HVAC companies that are crushing this, though, bring it all in-house to compel quality, retain a critical customer focus, and make sure that the long-term relationship stays within the company not with someone else.

Yes, there’s a learning curve. But the rewards are worth the investment.

(Do you want to know more? Subscribe to this blog and follow Mike on Twitter.)

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About the Author:

Mike Rogers is the President of OmStout Consulting. A nationally recognized expert in residential energy-efficiency, he works with contractors and programs to scale sustainable market approaches to improving homes. More on Google+


  1. Brandon  June 1, 2018

    I think Keeping your people happy should be up higher. That’s the next thing after customers in this industry. There’s such a shortage for employees that you’ve got to hire the right kinds of people all the time.

    Brandon @ Anderson Plumber

    • Mike Rogers  June 8, 2018

      Although I didn’t really indeed this as an ordered list, with place on the list signifying relative importance, you raise a great point, Brandon–exactly what taking care of your employees is on the list to begin with. If may even be before customers–if you take care of your employees they’ll take care of the customers.

      Thanks for calling that out.

  2. David lusifer  August 10, 2016

    I just want to know about one thing do you provide maintenance service after installing a new setup on someone home.
    vent cleaning service Portland

    • Mike Rogers  August 15, 2016

      I recommend it in most cases.

  3. McCall Hazelton  March 10, 2016

    Making sure as a company, you are offering all the things that you can to your customers, can really help your overall business. Adding new features to your systems, like you said in the article, will keep the contractors busy year round, so you’ll always have something to do. I really think the more that you end up offering, the better chance you will have of keeping busy throughout the year.

  4. McCall Hazelton  February 17, 2016

    Adding home performance to your unit can actually help save a lot of money. It’s good to talk with a contractor though to see if it is something that can be added on, or you’ll need to get a new unit. Living in Texas, we use the AC all the time, if we can do something to help conserve energy, and stay comfortable, we are going to give it a try.


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